Safety Moment #39: Response to a Threatening Call

Response to a threatening call

This Safety Moment provides guidance as to how to handle a threatening telephone call. The material provided here is extracted from the ebook 52 Process Safety Moments.

Process facilities are potential targets for malicious acts, ranging from simple vandalism all the way to major terrorist acts. Therefore employees should know how to respond to suspicious activities and threats. (At the same time they should recognize that they are not law enforcement officers - it is vital to inform professional security officials as soon as possible that there is a concern.)

The following checklist provides questions that can help authorities determine who was calling and what actions should be taken.

The caller appeared to be:

  • Male
  • Female
  • Child
    Young Adult
  • Middle-Aged
  • Older Person

The caller seemed to be:

  • Sober
  • Drunk
  • Mentally Disturbed
  • Nervous
  • Calm
  • Excited
  • Angry
  • Emotional
  • Rational
  • Irrational
  • Coherent
  • Incoherent
  • Sincere
  • Righteous
  • Determined
  • Laughing
  • Joking

The caller talked:

  • Loudly
  • Softly
  • With a high pitch
  • With a deep voice
  • With a rasp
  • With a nasal sound
  • Fast
  • Slowly
  • Slurred
  • With a lisp
  • With a stutter
  • Pleasant
  • With good pronunciation
  • With a disguised voice

The caller's language was:

  • Highly Educated
  • Good
  • Poor
  • Profane
  • Full of slang words or expressions (include them in comments).

The caller had an accent that seemed to be:

  • Local
  • Not local (___________)
  • Foreign (_________)

The caller seemed to be familiar with the Company:

  • Building
  • Equipment
  • Plans
  • Operations
  • Personnel

Background noise:

  • Party Noises
  • Bar Sounds
  • Another person or persons
  • Music
  • House Sounds
  • Animal Sounds
  • Street Sounds
  • Airport Sounds
  • Trains
  • Factory Machines
  • Office Machines
  • Voices
  • Quiet
  • Other: ________________

The origin of the call seemed to be:

  • Local
  • Long Distance
  • Car Phone
  • Mobile phone

Caller's remarks - word for word where possible:

You are welcome to use this Safety Moment in your workplace. But there are restrictions — please read Use of Safety Moments.

Copyright © Ian Sutton. 2018. All Rights Reserved.