Safety Moment #39: Response to a Threatening Call

Response to a threatening call

This Safety Moment provides guidance as to how to handle a threatening telephone call. The material provided here is extracted from the ebook 52 Process Safety Moments.

Process facilities are potential targets for malicious acts, ranging from simple vandalism all the way to major terrorist acts. Therefore employees should know how to respond to suspicious activities and threats. (At the same time they should recognize that they are not law enforcement officers - it is vital to inform professional security officials as soon as possible that there is a concern.)

The following checklist provides questions that can help authorities determine who was calling and what actions should be taken.

The caller appeared to be:

  • Male
  • Female
  • Child
    Young Adult
  • Middle-Aged
  • Older Person

The caller seemed to be:

  • Sober
  • Drunk
  • Mentally Disturbed
  • Nervous
  • Calm
  • Excited
  • Angry
  • Emotional
  • Rational
  • Irrational
  • Coherent
  • Incoherent
  • Sincere
  • Righteous
  • Determined
  • Laughing
  • Joking

The caller talked:

  • Loudly
  • Softly
  • With a high pitch
  • With a deep voice
  • With a rasp
  • With a nasal sound
  • Fast
  • Slowly
  • Slurred
  • With a lisp
  • With a stutter
  • Pleasant
  • With good pronunciation
  • With a disguised voice

The caller's language was:

. . . . . .

You are welcome to use this Safety Moment in your workplace. But there are restrictions — please read Use of Safety Moments.

Copyright © Ian Sutton. 2018. All Rights Reserved.